For lm88, healthy online entertainment means playing happily, within your means, and always staying in control. We provide a range of easy-to-use self-control tools so you can enjoy a fun gaming experience without pressure — because your long-term wellbeing matters more than any short-term win.
Online gaming should be an enjoyable form of entertainment — not a source of stress or financial problems. At lm88, we understand that every player is different. Some play for fun while watching football, some enjoy Live Casino as a way to unwind after work, and some try their luck occasionally on weekends.
At the same time, we recognise that without proper control, gambling can develop into an unhealthy habit for some individuals. That is why lm88 invests seriously in responsible gaming programmes — not because it is required, but because we genuinely care about the wellbeing of our members.
A simple principle we stand by: never wager money you cannot afford to lose. Set your limits before you play, not after. Play for fun, not to cover debts or solve financial problems. And most importantly — know when to stop.
Research shows that players who set deposit and session time limits from the start enjoy a more positive gaming experience and maintain better control over their personal finances.
Providing self-control tools that are easily accessible and free for all members to use
Training all support staff to identify and assist members who may be experiencing problem gambling
Strictly enforcing the 18+ age requirement through a transparent KYC identity verification process
Not sending promotions or advertisements to members who have chosen to self-exclude
Honouring every self-exclusion decision and implementing it promptly without placing unnecessary burden on the member
All these tools are available directly in your account — free and easy to use at any time
Set the maximum deposit amount you allow within a given period. This limit takes effect immediately and requires a 24-hour waiting period if you wish to increase it — giving you time to think it over calmly.
Set a maximum duration for your daily gaming sessions. lm88 will send a reminder when your time is almost up, and automatically log you out once the limit is reached so you get adequate rest.
Set the maximum loss amount you are willing to accept in a day or a week. Once this limit is reached, the lm88 platform will automatically block any further wagering for that period.
Need to take a break? Activate a gaming break for 24 hours, 48 hours, one week, or one month. During this period, your account remains active for withdrawals, but you will not be able to make any new deposits or wagers.
A stricter option for members who need an extended break. You can self-exclude from the lm88 platform for 6 months, one year, or permanently. The exclusion takes effect immediately and cannot be reversed before the period ends.
Access a full record of your gaming activity, deposits, withdrawals, and losses at any time. These reports help you understand your own playing patterns and make smarter decisions based on real data.
Four simple steps — takes less than 5 minutes to complete
Visit lm88 and log in to your account using your existing username and password. Make sure you are using a personal device for security.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming Controls" from the dropdown menu.
Select the limit category you want to set — deposit, loss, playing time, temporary break, or self-exclusion. Each option comes with a clear description.
Enter your desired limit amount and confirm your selection. The limit takes effect immediately. You will receive a confirmation email as a personal record.
Please note: To protect you from impulsive decisions, any request to increase an existing limit requires a minimum 24-hour waiting period before taking effect. Decreasing a limit, however, takes effect immediately.
Problem gambling rarely develops overnight. It typically progresses gradually, and many people do not realise it until things have gotten quite serious. Recognise these early warning signs — not to judge yourself, but to act sooner:
Feeling the urge to keep playing even after you had already planned to stop
Wagering money that should be used for bills, food, or family needs
Trying to "chase losses" with bigger bets after a losing streak
Hiding activity or the amount of money spent from family members or a partner
Feeling anxious, irritable, or uncomfortable when unable to play for a period of time
Borrowing money or selling personal belongings specifically to continue gambling
Neglecting work, family, or health responsibilities in favour of more playing time
Answer the following brief questions honestly. This is not an official test, but it can help you assess your own gaming habits:
Have you ever spent more than you planned while playing online?
Have you ever felt guilty or regretful after a particular gaming session?
Has someone close to you ever expressed concern about your gambling habits?
Have you ever played to escape personal problems or negative emotions?
Have you ever broken a promise to yourself to stop playing at a set time?
If you answered "Yes" to two or more questions, it may be a sign that you should re-evaluate your gaming habits. Consider using lm88's self-control tools or seeking professional support.
You don't have to face this alone — help is always just a tap away
The trained lm88 customer support team is available to assist you 24 hours a day, 7 days a week. Whether you need to set account limits or simply want to talk about your gaming habits, we are here to listen.
For more personal or sensitive matters, you can reach the dedicated lm88 team via email. Every request is handled with full confidentiality and a response within 24 working hours.
The lm88 FAQ section contains detailed guides on how to use each self-control tool, common questions about responsible gaming, and practical tips for staying in control.
If you need professional support outside of the lm88 platform, there are gambling-specific organisations and helplines in Malaysia that provide free and confidential counselling for individuals and families.